1. Who we are
London Decorative Ltd is a specialist painting, decorating, gilding and restoration business based in London. Our company number is 13161624. For privacy questions, contact info@londondecorative.co.uk.
2. Information we collect
Depending on how you contact or work with us, this may include:
- Your name, email address and telephone number.
- Your postcode, project interests and enquiry message.
- Correspondence, quotations and information needed to deliver a project.
- Basic technical records generated by our hosting infrastructure, such as IP address, browser information and request time, where needed for security and reliable operation.
- Unless analytics is switched off, page paths, traffic sources, selected website actions, approximate location, and browser and device information collected through Google Analytics.
3. How we use information
- To respond to enquiries and discuss potential work.
- To prepare quotations and take steps towards a contract.
- To plan, manage and complete commissioned work.
- To maintain business, tax and accounting records.
- To protect the website and prevent misuse.
- To produce aggregate statistics about website use and improve content and contact routes, unless analytics is switched off.
4. Our lawful bases
We process information where it is necessary to take steps at your request before entering a contract, to perform a contract, to meet a legal obligation, or for our legitimate interests in responding to enquiries, managing the business and securing our services. Statistical website measurement is used for our legitimate interest in improving the site and under the PECR statistical purposes exception. You may object at any time.
5. Who receives information
We share information only where needed with trusted service providers such as website hosting, email and business systems, and, unless analytics is switched off, Google Analytics. We may also share information with professional advisers or where required by law. Providers are expected to protect the information and use it only for the agreed purpose. We do not sell personal information.
6. International transfers
If a service provider processes information outside the United Kingdom, we use an appropriate legal safeguard where one is required, such as an adequacy regulation or approved contractual protections.
7. How long we keep information
We keep enquiries only for as long as they remain relevant to a potential or active project. Contract, invoice and transaction records may be retained for longer where this is needed for legal, insurance, accounting or tax purposes. Information is deleted or anonymised when it is no longer reasonably required. User-level and event-level Google Analytics data is retained for up to 14 months. Analytics cookies may remain for up to two years unless analytics is switched off or browser settings remove them sooner.
8. Your rights
Depending on the circumstances, you may ask us for access to your information, correction, deletion, restriction, portability, or object to its use. Contact us using the email address above. You may also complain to the Information Commissioner's Office.
9. Website storage and cookies
The website uses an essential first-party cookie to remember a visitor's privacy choice. Limited statistical analytics runs by default with a simple opt-out. The site does not use advertising, profiling or behavioural cookies. Please read our Cookie Policy for full details and to learn how to change your preference.
10. Changes to this notice
We may update this notice when the website, our services or legal requirements change. The date above shows the latest revision.